Real help before and during travel

Support Center

Get calm, practical help for eSIM setup, activation, roaming settings, and connectivity questions. ACE Mobile support is designed to reduce stress at the exact moment travelers need data.

Contact Support

Install before departureUse reliable Wi-Fi at home, at school, or at your hotel before switching on the travel data line.

Arriving in CanadaNewcomers and students can prepare data before landing, then connect for maps, rideshare, banking, and messaging.

Response timeMost support requests are reviewed within 24 hours. Complete details help us review faster.

Connection not working?Check that the ACE Mobile line is selected for data, data roaming is on, and your destination is covered.

Refund or order issueIf setup fails or you ordered the wrong plan, gather your order reference and screenshots before contacting support.

Before you buy

Review destination coverage, plan validity, phone-number availability, hotspot support, and device compatibility before checkout.

Check the device model.
Confirm carrier-unlocked status.
Choose the destination where you will first use the plan.

Before you fly

Install the eSIM while you have internet access. Keep the new travel line off until the plan instructions say to activate it.

Save the QR/manual install details.
Do not delete the eSIM after installation.
Keep your primary SIM active if you need calls or texts.

When you land

Open cellular settings, select the ACE Mobile line for mobile data, and enable data roaming for that line. A restart can help the phone register on the local network.

Activation issues are reviewable

Most activation issues come from device settings, roaming settings, local network registration, or coverage conditions. If something does not work, contact support before deleting the eSIM.

If you need human help

Send your order reference, destination, device model, screenshots, and a short description of what happened so support can review quickly.

Support hours and escalation

Email support is the starting point. Launch support hours will be published before paid checkout, and cases involving payment, activation, or network access may be escalated for vendor review.

ACE Mobile support