Answers before checkout
Frequently Asked Questions
Straightforward answers about eSIM setup, activation timing, supported phones, phone numbers, refunds, and keeping your current SIM.
Browse Support CenterHow do I activate?
Buy a plan, install the eSIM using QR or manual details, then turn on the ACE Mobile line when you arrive at the covered destination.
Which phones are supported?
Many newer iPhone, Samsung Galaxy, Google Pixel, and selected tablets support eSIM. Your device should also be carrier-unlocked.
Can I hotspot?
Hotspot support depends on the plan and destination network. ACE Mobile will show hotspot availability in plan details when available.
Do I need internet to install the eSIM?
Yes. You need an internet connection to install an eSIM profile. Use home Wi-Fi, hotel Wi-Fi, school Wi-Fi, airport Wi-Fi, or another reliable connection before you begin.
Can I install before travel?
Yes, and it is usually the best option. Install the eSIM before departure while you have reliable internet, then follow the plan instructions for when to turn the line on.
Can I use WhatsApp with the eSIM?
Yes. A data eSIM can support apps such as WhatsApp, iMessage, FaceTime, maps, email, rideshare, and banking apps. Your existing WhatsApp number usually stays the same.
Can I use dual SIM mode?
Most compatible phones let you keep your regular SIM active for calls and texts while using ACE Mobile as the mobile data line. Settings vary by device.
What happens if my flight is delayed?
If your plan has not started yet, a delayed flight usually does not matter. Most plans begin when they first connect to a supported destination network, but always check the plan activation rule.
Can I reinstall the eSIM?
Some eSIM profiles can only be installed once. Do not delete an installed eSIM unless support asks you to, because reinstallation may not be possible after deletion.
What if I delete my eSIM?
Do not delete an installed eSIM unless support tells you to. Some carrier profiles cannot be reinstalled once removed.
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