ACE Mobile support

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Questions about setup, compatibility, activation, refunds, or arrival connectivity? Contact ACE Mobile with the details support needs to help quickly.

Email Support
Customer supportFor order, activation, compatibility, setup, or connectivity questions.
Arrival helpFor newcomers, students, and travelers who need data working soon after landing.
Business enquiriesFor partnerships, vendor discussions, and corporate travel connectivity.
What to includeOrder reference, device model, destination, screenshots, and a short description of the issue.

Support email

Reach ACE Mobile at [email protected]. Live support channels and support hours will be published before commercial launch.

For setup issues

Tell us where you are in the setup flow: purchased, installed, activated, connected, or seeing an error message.

For connectivity issues

Include your destination, device model, whether data roaming is enabled, and which line is selected for mobile data.

For refund review

Include whether the eSIM has been installed, activated, used, expired, or deleted.

ACE Mobile support

Built to help travelers feel ready before they land.

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